Gorgias vs LiveChat: Which Customer Support Tool Is Better in 2026?

Gorgias

From $50

LiveChat

From $20

Quick verdict

Overall pick: Gorgias

Pick Gorgias if you run a Shopify or BigCommerce store and need a knowledge base plus built-in voice telephony alongside ticketing; its flat starting price of $50 does not scale per agent. Pick LiveChat if you want a lower entry cost of $20 per seat for sales and support teams on high-traffic websites, accepting that self-service help center and phone support are not included. The trade-off is flat pricing with more features versus per-seat pricing with fewer.

LiveChat's entry plan ($20) is 60% cheaper than Gorgias's ($50).
LiveChat charges per user while Gorgias uses a flat price, so Gorgias gets relatively cheaper as your team grows.
Only Gorgias offers: self-service help center / faq, built-in voice telephony & call center.

Try Gorgias →Try LiveChat →

Cost calculator

Team size: 5 users

Tool	Monthly	Yearly
Gorgias · flat	$50.00	$600
LiveChat · per user	$100.00	$1200

Based on entry-level paid plans. Prices change, so check the vendor before you buy.

Which one should you choose?

If you need…	Pick	Why
E-commerce store needing self-service help center	Gorgias	Gorgias includes a knowledge base; LiveChat does not.
Team needing built-in phone support	Gorgias	Gorgias offers voice telephony and call center features; LiveChat does not.
Small team minimizing entry cost	LiveChat	LiveChat starts at $20 per seat versus Gorgias at a $50 flat price.
Large support team wanting cost to scale with headcount	LiveChat	LiveChat bills per seat, so cost tracks the number of agents; Gorgias bills flat.
High-traffic website focused on live chat	LiveChat	LiveChat is positioned for sales and support teams on high-traffic websites and includes live chat, AI bot, shared inbox, ticketing, customer history, and API.

Feature comparison: Gorgias vs LiveChat

Feature	Gorgias	LiveChat
Free plan	❌	❌
Starting price	$50 /mo	$20 /user/mo
Real-time live chat widget	✅	✅
AI agent / automated chatbot resolution	✅	✅
Omnichannel shared team inbox	✅	✅
SLA-based ticketing system	✅	✅
Self-service help center / FAQ	✅	—
Built-in voice telephony & call center	✅	—
Full customer timeline & context	✅	✅
Public REST API & webhooks	✅	✅

Highlighted rows are where the tools differ.

Pros and cons

Gorgias

Flat starting price of $50 rather than per-seat billing
Includes all eight defined features, including knowledge base and voice telephony
Built natively for Shopify and BigCommerce e-commerce support

No free plan
Flat pricing may cost more than per-seat pricing for very small teams

Try Gorgias →

LiveChat

Lower starting price at $20 per seat
Per-seat billing scales cost with team size
Covers live chat, AI bot, shared inbox, ticketing, customer history, and API

No knowledge base or self-service help center
No built-in voice telephony or call center
No free plan

Try LiveChat →

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At a glance

Gorgias

The all-in-one e-commerce helpdesk built natively for Shopify and BigCommerce.

Founded 2015 · From $50 · 8/8 tracked features

Best for: Shopify stores, e-commerce customer service

See Gorgias alternatives →

LiveChat

Fast, reliable live chat software with sales and support tools.

Founded 2002 · From $20 · 6/8 tracked features

Best for: sales & support teams, high-traffic websites

See LiveChat alternatives →

FAQ

Is Gorgias cheaper than LiveChat?

Not at entry: Gorgias starts at $50 flat, while LiveChat starts at $20 per seat. For a single agent LiveChat is cheaper at entry; because Gorgias is flat-priced, the comparison depends on team size.

Which tool includes a knowledge base?

Gorgias includes a self-service help center and FAQ; LiveChat does not.

Does LiveChat offer phone support?

No. LiveChat does not include built-in voice telephony or call center features, while Gorgias does.

Do both tools have live chat and AI bots?

Yes. Both list a real-time live chat widget and AI agent or automated chatbot resolution.

Which is better for Shopify stores?

Gorgias, which is built natively for Shopify and BigCommerce and adds a knowledge base and voice telephony.

Related comparisons

Data last reviewed: pending verification. All Customer Support tools →