Crisp vs Gorgias: Which Customer Support Tool Is Better in 2026?
Crisp
From $25Gorgias
From $50Quick verdict
Overall pick: Tie
Choose Crisp if you are a startup or a team that wants unlimited seats at a flat price and does not need SLA-based ticketing or built-in phone support. Choose Gorgias if you run a Shopify or BigCommerce store and need ticketing and voice telephony, even though it starts at $50 per month and has no free plan. Crisp starts at $25 per month with a free plan, making it the lower-cost entry point, but it lacks two features Gorgias includes.
- Crisp's entry plan ($25) is 50% cheaper than Gorgias's ($50).
- Crisp has a free plan; Gorgias does not.
- Only Gorgias offers: sla-based ticketing system, built-in voice telephony & call center.
Cost calculator
| Tool | Monthly | Yearly |
|---|---|---|
| Crisp · flat | $25.00 | $300 |
| Gorgias · flat | $50.00 | $600 |
Based on entry-level paid plans. Prices change, so check the vendor before you buy.
Which one should you choose?
| If you need… | Pick | Why |
|---|---|---|
| Startup needing low-cost live chat with unlimited seats | Crisp | Crisp starts at $25/month with flat billing and a free plan, and is best for teams wanting unlimited seats at flat pricing. |
| Shopify store needing ticketing and phone support | Gorgias | Gorgias includes SLA-based ticketing and built-in voice telephony, which Crisp does not offer. |
| Budget-conscious team wanting a free plan | Crisp | Crisp offers a free plan; Gorgias does not. |
| E-commerce business wanting an all-in-one helpdesk | Gorgias | Gorgias is built natively for Shopify and BigCommerce and includes ticketing and voice, while Crisp lacks those features. |
| Team needing AI bot, shared inbox, knowledge base, and API | Tie | Both tools include AI bot, shared inbox, knowledge base, and API features. |
Feature comparison: Crisp vs Gorgias
| Feature | ||
|---|---|---|
| Free plan | ✅ | ❌ |
| Starting price | $25 /mo | $50 /mo |
| Real-time live chat widget | ✅ | ✅ |
| AI agent / automated chatbot resolution | ✅ | ✅ |
| Omnichannel shared team inbox | ✅ | ✅ |
| SLA-based ticketing system | — | ✅ |
| Self-service help center / FAQ | ✅ | ✅ |
| Built-in voice telephony & call center | — | ✅ |
| Full customer timeline & context | ✅ | ✅ |
| Public REST API & webhooks | ✅ | ✅ |
Highlighted rows are where the tools differ.
Pros and cons
Crisp
- Flat pricing starting at $25/month with a free plan
- Best for teams wanting unlimited seats at flat pricing
- Includes live chat, AI bot, shared inbox, knowledge base, customer history, and API
- No SLA-based ticketing system
- No built-in voice telephony or call center
Gorgias
- Includes SLA-based ticketing and built-in voice telephony
- Built natively for Shopify and BigCommerce
- Includes live chat, AI bot, shared inbox, knowledge base, customer history, and API
- No free plan
- Starting price is $50/month, higher than Crisp's $25/month
Which tool would you pick for your stack?
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At a glance
All-in-one business messaging platform with flat pricing per workspace.
Founded 2015 · From $25 · 6/8 tracked features
Best for: startups, teams wanting unlimited seats at flat pricing
See Crisp alternatives →The all-in-one e-commerce helpdesk built natively for Shopify and BigCommerce.
Founded 2015 · From $50 · 8/8 tracked features
Best for: Shopify stores, e-commerce customer service
See Gorgias alternatives →FAQ
Is Crisp cheaper than Gorgias?
Yes, Crisp starts at $25/month with a free plan, while Gorgias starts at $50/month and has no free plan.
Does Crisp have ticketing?
No, Crisp does not include an SLA-based ticketing system.
Does Gorgias offer voice phone support?
Yes, Gorgias includes built-in voice telephony and call center features.
Which tool is better for Shopify stores?
Gorgias is built natively for Shopify and BigCommerce, making it the better fit for e-commerce stores.
Do both tools have AI bots and shared inboxes?
Yes, both Crisp and Gorgias include AI bot and omnichannel shared inbox features.
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Data last reviewed: pending verification. All Customer Support tools →