Crisp vs LiveChat: Which Customer Support Tool Is Better in 2026?

Crisp

From $25

LiveChat

From $20

Quick verdict

Overall pick: Tie

Choose Crisp if you want a free plan, flat per-workspace pricing that does not scale with headcount, and a built-in knowledge base. Choose LiveChat if you need SLA-based ticketing and are comfortable paying per seat, since it lacks a knowledge base and free plan. Neither tool offers built-in voice telephony, so phone support must come from elsewhere.

LiveChat's entry plan ($20) is 20% cheaper than Crisp's ($25).
LiveChat charges per user while Crisp uses a flat price, so Crisp gets relatively cheaper as your team grows.
Crisp has a free plan; LiveChat does not.
Only Crisp offers: self-service help center / faq.
Only LiveChat offers: sla-based ticketing system.

Try Crisp →Try LiveChat →

Cost calculator

Team size: 5 users

Tool	Monthly	Yearly
Crisp · flat	$25.00	$300
LiveChat · per user	$100.00	$1200

Based on entry-level paid plans. Prices change, so check the vendor before you buy.

Which one should you choose?

If you need…	Pick	Why
Large support team on a tight budget	Crisp	Crisp bills flat per workspace starting at $25, so adding seats does not raise the price, whereas LiveChat charges per seat from $20.
Team needing SLA-based ticketing	LiveChat	LiveChat includes a ticketing system with SLAs; Crisp does not list ticketing among its features.
Startup testing support software with no budget	Crisp	Crisp offers a free plan; LiveChat has no free plan.
Self-service help center and FAQ	Crisp	Crisp includes a knowledge base; LiveChat does not list a knowledge base feature.
High-traffic website focused on live chat and sales	LiveChat	LiveChat is positioned for sales and support teams on high-traffic websites and pairs live chat with ticketing.

Feature comparison: Crisp vs LiveChat

Feature	Crisp	LiveChat
Free plan	✅	❌
Starting price	$25 /mo	$20 /user/mo
Real-time live chat widget	✅	✅
AI agent / automated chatbot resolution	✅	✅
Omnichannel shared team inbox	✅	✅
SLA-based ticketing system	—	✅
Self-service help center / FAQ	✅	—
Built-in voice telephony & call center	—	—
Full customer timeline & context	✅	✅
Public REST API & webhooks	✅	✅

Highlighted rows are where the tools differ.

Pros and cons

Crisp

Flat per-workspace pricing starting at $25, so cost does not grow with each added seat
Free plan available for teams starting out
Includes a knowledge base for self-service help
Covers live chat, AI bot, shared inbox, customer history, and API

No SLA-based ticketing system
No built-in voice telephony or call center
Newer vendor, founded in 2015 versus 2002 for LiveChat

Try Crisp →

LiveChat

Includes SLA-based ticketing alongside live chat
Lower listed starting price of $20, though billed per seat
Longer track record, founded in 2002
Covers live chat, AI bot, shared inbox, customer history, and API

Per-seat billing means costs rise as the team grows
No free plan
No knowledge base for self-service help
No built-in voice telephony or call center

Try LiveChat →

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At a glance

Crisp

All-in-one business messaging platform with flat pricing per workspace.

Founded 2015 · From $25 · 6/8 tracked features

Best for: startups, teams wanting unlimited seats at flat pricing

See Crisp alternatives →

LiveChat

Fast, reliable live chat software with sales and support tools.

Founded 2002 · From $20 · 6/8 tracked features

Best for: sales & support teams, high-traffic websites

See LiveChat alternatives →

FAQ

Is Crisp cheaper than LiveChat?

It depends on team size. Crisp starts at $25 flat per workspace, while LiveChat starts at $20 per seat. For a single seat LiveChat's entry price is lower, but Crisp's flat billing becomes cheaper as you add seats.

Does Crisp or LiveChat offer a free plan?

Crisp offers a free plan. LiveChat does not.

Which tool includes ticketing?

LiveChat includes SLA-based ticketing. Crisp does not list ticketing among its features.

Which tool includes a knowledge base?

Crisp includes a knowledge base. LiveChat does not list a knowledge base feature.

Do either of these tools include phone support?

Neither Crisp nor LiveChat lists built-in voice telephony or call center features.

Related comparisons

Data last reviewed: pending verification. All Customer Support tools →