Gorgias vs Help Scout: Which Customer Support Tool Is Better in 2026?

Gorgias

From $50

Help Scout

From $20

Quick verdict

Overall pick: Gorgias

Pick Gorgias if you run a Shopify or BigCommerce store and need SLA-based ticketing and built-in voice telephony alongside chat and email; it starts at a $50 flat price. Pick Help Scout if you are a remote team that prefers personal, email-style support without ticket numbers and want a lower entry cost at $20 per seat. The trade-off is clear: Gorgias charges a flat rate and covers more channels, while Help Scout charges per seat and omits ticketing and voice.

Help Scout's entry plan ($20) is 60% cheaper than Gorgias's ($50).
Help Scout charges per user while Gorgias uses a flat price, so Gorgias gets relatively cheaper as your team grows.
Only Gorgias offers: sla-based ticketing system, built-in voice telephony & call center.

Try Gorgias →Try Help Scout →

Cost calculator

Team size: 5 users

Tool	Monthly	Yearly
Gorgias · flat	$50.00	$600
Help Scout · per user	$100.00	$1200

Based on entry-level paid plans. Prices change, so check the vendor before you buy.

Which one should you choose?

If you need…	Pick	Why
E-commerce store on Shopify or BigCommerce	Gorgias	Gorgias is built natively for Shopify and BigCommerce and lists e-commerce customer service as a best-fit use.
Team needing SLA-based ticketing	Gorgias	Gorgias includes a ticketing system; Help Scout's feature set does not list ticketing.
Support that includes phone calls	Gorgias	Gorgias offers built-in voice telephony and call center features; Help Scout does not.
Small remote team wanting low entry cost	Help Scout	Help Scout starts at $20 per seat versus Gorgias at a $50 flat price, and is positioned for remote companies.
Email-style support without ticket numbers	Help Scout	Help Scout's tagline describes a human-centered shared inbox without ticket numbers, suited to personal email-style support.

Feature comparison: Gorgias vs Help Scout

Feature	Gorgias	Help Scout
Free plan	❌	❌
Starting price	$50 /mo	$20 /user/mo
Real-time live chat widget	✅	✅
AI agent / automated chatbot resolution	✅	✅
Omnichannel shared team inbox	✅	✅
SLA-based ticketing system	✅	—
Self-service help center / FAQ	✅	✅
Built-in voice telephony & call center	✅	—
Full customer timeline & context	✅	✅
Public REST API & webhooks	✅	✅

Highlighted rows are where the tools differ.

Pros and cons

Gorgias

Includes all eight defined features, including ticketing and voice telephony
Flat pricing starting at $50 rather than per-seat billing
Built natively for Shopify and BigCommerce e-commerce support

No free plan
Higher starting price than Help Scout at $20
Positioned around e-commerce, with best-for limited to Shopify stores and e-commerce service

Try Gorgias →

Help Scout

Lower starting price at $20 per seat
Includes live chat, AI bot, shared inbox, knowledge base, customer history, and API
Positioned for remote companies and personal email-style support without ticket numbers

No SLA-based ticketing system
No built-in voice telephony or call center
Per-seat billing means cost scales with team size
No free plan

Try Help Scout →

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At a glance

Gorgias

The all-in-one e-commerce helpdesk built natively for Shopify and BigCommerce.

Founded 2015 · From $50 · 8/8 tracked features

Best for: Shopify stores, e-commerce customer service

See Gorgias alternatives →

Help Scout

Human-centered shared inbox and knowledge base without ticket numbers.

Founded 2011 · From $20 · 6/8 tracked features

Best for: remote companies, personal email-style support

See Help Scout alternatives →

FAQ

Is Gorgias cheaper than Help Scout?

Not at entry: Gorgias starts at a $50 flat price, while Help Scout starts at $20 per seat. Because Help Scout bills per seat, the comparison depends on team size.

Does Help Scout have ticketing?

No. Help Scout's feature set does not include an SLA-based ticketing system, while Gorgias does.

Does Gorgias offer phone support?

Yes. Gorgias includes built-in voice telephony and call center features; Help Scout does not.

Which tool is better for e-commerce?

Gorgias, which is built natively for Shopify and BigCommerce and lists e-commerce customer service among its best-fit uses.

Do both tools have a free plan?

No. Neither Gorgias nor Help Scout offers a free plan.

Related comparisons

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