Gorgias vs Tidio: Which Customer Support Tool Is Better in 2026?
Gorgias
From $50Tidio
From $29Quick verdict
Overall pick: Tie
Choose Gorgias if you need a full helpdesk with voice telephony and a knowledge base, especially for Shopify or BigCommerce stores. Choose Tidio if you want a lower-cost, chat-focused solution with a free plan and AI chatbot for small online shops or lead generation. Gorgias starts at $50 flat, while Tidio starts at $29 flat with a free plan.
- Tidio's entry plan ($29) is 42% cheaper than Gorgias's ($50).
- Tidio has a free plan; Gorgias does not.
- Only Gorgias offers: self-service help center / faq, built-in voice telephony & call center.
Cost calculator
| Tool | Monthly | Yearly |
|---|---|---|
| Gorgias · flat | $50.00 | $600 |
| Tidio · flat | $29.00 | $348 |
Based on entry-level paid plans. Prices change, so check the vendor before you buy.
Which one should you choose?
| If you need… | Pick | Why |
|---|---|---|
| E-commerce store needing built-in phone support | Gorgias | Gorgias includes voice_phone feature; Tidio does not. |
| Small business wanting a free plan to start | Tidio | Tidio offers a free plan; Gorgias does not. |
| Shopify store requiring native integration | Gorgias | Gorgias is built natively for Shopify and BigCommerce, as per its tagline. |
| Lead generation via chat | Tidio | Tidio is best for lead generation via chat, per its best_for list. |
| Business needing a self-service help center | Gorgias | Gorgias has knowledge_base feature; Tidio does not. |
Feature comparison: Gorgias vs Tidio
| Feature | ||
|---|---|---|
| Free plan | ❌ | ✅ |
| Starting price | $50 /mo | $29 /mo |
| Real-time live chat widget | ✅ | ✅ |
| AI agent / automated chatbot resolution | ✅ | ✅ |
| Omnichannel shared team inbox | ✅ | ✅ |
| SLA-based ticketing system | ✅ | ✅ |
| Self-service help center / FAQ | ✅ | — |
| Built-in voice telephony & call center | ✅ | — |
| Full customer timeline & context | ✅ | ✅ |
| Public REST API & webhooks | ✅ | ✅ |
Highlighted rows are where the tools differ.
Pros and cons
Gorgias
- Includes voice telephony and call center features
- Offers a knowledge base for self-service
- Built natively for Shopify and BigCommerce
- No free plan available
- Higher starting price at $50 flat
Tidio
- Offers a free plan
- Lower starting price at $29 flat
- Includes AI chatbot for automated resolution
- Lacks voice telephony and call center features
- No knowledge base for self-service
Which tool would you pick for your stack?
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At a glance
The all-in-one e-commerce helpdesk built natively for Shopify and BigCommerce.
Founded 2015 · From $50 · 8/8 tracked features
Best for: Shopify stores, e-commerce customer service
See Gorgias alternatives →Live chat and Lyro AI chatbot platform for small businesses.
Founded 2013 · From $29 · 6/8 tracked features
Best for: small online shops, lead generation via chat
See Tidio alternatives →FAQ
Is Gorgias cheaper than Tidio?
No, Gorgias starts at $50 flat while Tidio starts at $29 flat and offers a free plan.
Does Tidio have a knowledge base?
No, Tidio does not include a knowledge base feature.
Which tool offers voice phone support?
Only Gorgias includes built-in voice telephony and call center features.
Which tool is better for Shopify stores?
Gorgias is built natively for Shopify and BigCommerce, making it better suited for those platforms.
Does Tidio have a free plan?
Yes, Tidio offers a free plan, while Gorgias does not.
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Data last reviewed: pending verification. All Customer Support tools →