Capsule vs Close: Which CRM Tool Is Better in 2026?

Capsule logo

Capsule

From $18
VS
Close logo

Close

From $49

Quick verdict

Overall pick: Close

Pick Capsule if you are a solopreneur or small business that wants a simple CRM at a lower per-seat price and does not need built-in calling or workflow automations. Pick Close if you run an inside sales team doing high-volume outreach, since it adds a built-in dialer and workflow automations that Capsule lacks. Capsule starts at $18 per seat and offers a free plan; Close starts at $49 per seat with no free plan. Neither tool offers lead scoring.

  • Capsule's entry plan ($18) is 63% cheaper than Close's ($49).
  • Capsule has a free plan; Close does not.
  • Only Close offers: built-in dialer & call logs, workflow automations.
Try Capsule →Try Close →

Cost calculator

ToolMonthlyYearly
Capsule · per user$90.00$1080
Close · per user$245.00$2940

Based on entry-level paid plans. Prices change, so check the vendor before you buy.

Which one should you choose?

If you need…PickWhy
Solopreneur needing a low-cost CRMCapsuleCapsule starts at $18 per seat and offers a free plan, versus Close at $49 per seat with no free plan.
Inside sales team making frequent callsCloseClose includes a built-in dialer and call logs; Capsule does not offer calling.
Team wanting workflow automationsCloseClose supports workflow automations, while Capsule lists no automation feature.
Small business prioritizing simplicityCapsuleCapsule is positioned as a simple, intuitive CRM for small businesses and is listed as best for solopreneurs and small businesses wanting simplicity.
High-volume outreach operationCloseClose is built for inside sales teams and high-volume outreach, with calling, SMS and email sequences per its tagline.

Feature comparison: Capsule vs Close

Feature
Capsule logo
Capsule
Close logo
Close
Free plan✅❌
Starting price$18 /user/mo$49 /user/mo
Visual sales pipelines✅✅
Email tracking & 2-way sync✅✅
Lead scoring——
Built-in dialer & call logs—✅
Workflow automations—✅
Revenue forecasting & reports✅✅
Mobile iOS / Android app✅✅
Public API✅✅

Highlighted rows are where the tools differ.

Pros and cons

Capsule logo

Capsule

  • Lower starting price at $18 per seat
  • Free plan available
  • Simple, intuitive CRM aimed at small businesses
  • Includes pipelines, email tracking, reporting, mobile app and API
  • No built-in dialer or call logs
  • No workflow automations
  • No lead scoring
Try Capsule →
Close logo

Close

  • Built-in dialer and call logs
  • Workflow automations included
  • Designed for inside sales teams and high-volume outreach
  • Includes pipelines, email tracking, reporting, mobile app and API
  • Higher starting price at $49 per seat
  • No free plan
  • No lead scoring
Try Close →

At a glance

Capsule logo

Capsule

Simple, intuitive online CRM for small businesses.

Founded 2009 · From $18 · 5/8 tracked features

Best for: solopreneurs, small businesses wanting simplicity

See Capsule alternatives →
Close logo

Close

Inside sales CRM with built-in calling, SMS and email sequences.

Founded 2013 · From $49 · 7/8 tracked features

Best for: inside sales teams, high-volume outreach

See Close alternatives →

FAQ

Is Capsule cheaper than Close?

Yes. Capsule starts at $18 per seat and offers a free plan, while Close starts at $49 per seat with no free plan.

Does Capsule have a built-in dialer?

No. Capsule does not list calling or call logs, while Close includes a built-in dialer and call logs.

Do both tools offer workflow automations?

No. Close supports workflow automations; Capsule does not list automations.

Do Capsule and Close both offer lead scoring?

No. Neither Capsule nor Close lists lead scoring.

Which tool is better for high-volume outreach?

Close, since it is built for inside sales teams and high-volume outreach and includes calling and automations that Capsule lacks.

Related comparisons

Data last reviewed: pending verification. All CRM tools →