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Zendesk Support Review: Pricing & Features (2026)

Enterprise customer service and omnichannel ticketing platform.

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Pricing

From $19 per user / month

Free plan: No

Founded: 2007

Features (8/8)

  • โœ… Real-time live chat widget
  • โœ… AI agent / automated chatbot resolution
  • โœ… Omnichannel shared team inbox
  • โœ… SLA-based ticketing system
  • โœ… Self-service help center / FAQ
  • โœ… Built-in voice telephony & call center
  • โœ… Full customer timeline & context
  • โœ… Public REST API & webhooks

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