Freshdesk Review: Pricing & Features (2026)
Affordable omnichannel customer support software with free tier.
Try Freshdesk →Pricing
From $15 per user / month
Free plan: Yes
Founded: 2010
Features (8/8)
- ✅ Real-time live chat widget
- ✅ AI agent / automated chatbot resolution
- ✅ Omnichannel shared team inbox
- ✅ SLA-based ticketing system
- ✅ Self-service help center / FAQ
- ✅ Built-in voice telephony & call center
- ✅ Full customer timeline & context
- ✅ Public REST API & webhooks